Support

Support

Our comprehensive support programs can include remote monitoring and upgrades. After you purchase one of our products, you will receive a standard level support for the first 7 days and the following 14 days will be email based support only.

Hardware support is provided on a complimentary basis providing the hardware is supplied by us. Otherwise only minimal support is provided. For indepth support, you may need to contact the specific hardware manufacturer.

For clients who require additional support or a higher level of support and wish to signup for a support agreement with us, the following support plans are available. To use our telephone support service, you must have a valid support number.

Our Support Packages are as follows:

• Standard Support

This is for customers requiring reduced levels of support. This support package is purchased on an annual basis and includes a guaranteed 24hr response time from technical support by email or telephone, 8hr updates on open issues and unlimited access to our online support knowledge base.

• Premium Support

This is available to customers who desire a high level of support and may be purchased on an annual basis. The price is based on the product purchased and if on site support is required or not. Benefits include guaranteed 2hr response time from technical support by email or call-back telephone support, priority call handling, 6hr updates on open issues and unlimited access to our online support knowledge base.

Rates for support range from $55 p/hr to $150 p/hr depending on solution or product provided, hardware considerations and overall support structure.

If you require additional support, please contact us and we will do our best to assist you with your Software needs.

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Powered by: IVR Expert • A Ken Media Company .

<strong><h6>Ken Media Networks</h6></strong> <h6>Ken Media Domains</h6> was founded by <a href='http://kenneth.olumese.com'>Kenneth Olumese</a> (C.E.O of Ken Media Networks). Mr <h6>Kenneth Olumese</h6>, is in negotiations with the Nigeria Government on behalf of <h6>Ken Media Networks</h6> to secure a contract worth an estimated $17M dollars to computerise the Nigeria Police Force by introducing a National Police Computer. <h6>Ken Media Networks</h6> focuses on Computer Telephony Software and Hardware, whilst <h6>Ken Media Domains</h6> is the internet services hub of the group. Ken Media specialies in the provision of internet services like <a href='http://kenmedia.net'><h6>Domain Name</h6></a> Registrations, <a href='http://kenmedia.net'><h6>Web Hosting</h6></a> and <a href='http://kenmedia.net'><h6>Domain Auction Services</h6></a>. Mr <a href='http://www.olumese.com'><h6>Ken Olumese</h6></a>, is the C.O.O of <h6>Ken Media Domains</h6> Canada, and an Information Technolgy and Computer Science graduate. His company Ken Media Domains., provides Computer Telephony Software and Hardware. Their product range Domainsludes Voice Boards, Voice Cards and PC Modems. These award winning systems were all pioneered by Mr <h6>Ken Olumese</h6> specifically to suit small businesses. <h6>Kenneth Olumese</h6> is also Administrator of <h6>Ken Media Networks.</h6>, a provider of <a href='http://kenmedia.net'> <h6>Domain Name Registrations</h6>, <h6>Domain Name Auctions</h6> and <h6>Web Hosting</h6></a> Services. <a href='http://www.olumese.com'><h6>Ken Olumese</h6></a>, C.S.E of <a href='http://www.kenmedia.net'>Ken Media Domains</a> personally hosts the <a href='http://www.olumese.com'>olumese family website</a>, which provides a forum for <h6>bonafide members of the Olumese family</h6> worldwide. Ken Media Domains provides Turnkey PC based PABX Systems, and other IVR Software. It is noted for the KenPBX application, an automated call handling system. <h6>Ken Olumese</h6> has released many award winning Computer Telephony applications including CallBlaster an automated outbound dialling application, and KenPBX an automated call distribution system. It is often difficult for small businesses to find the right solutions to suit their specific business needs and this create a vacuum. It is this vacuum Mr <h6>Kenneth Olumese</h6> and companies in the Ken Media group have focused specialised. <h6>Ken Media Domains</h6> recording studios record Voice Prompts for use with Dialogic Telephony Hardware, custom PABX Programmes, and stocks Computer Voice Boards for <h6>IVR Software</h6>, <h6>Call Centers</h6>, Verification Systems, Voice Prompts, Dialogic kits, Computer Telephony kits, Auto Dialers , Voice Prompts, Call Centers, Speech Recognition and Fax On Demand systems. <a href='http://www.olumese.com'>Ken Olumese</a> has been described as the new up and coming 'Bill Gates' type Sofware Enterpreneurs after the scuccessful release of the Outbound Telemaketing Software called CallBlaster. In business today, it is important to have the right image. This can be achieved with custom business communication tools like PC based PABX kits and <h6>IVR Software</h6>. Many of these have been designed by Mr <h6>Ken Olumese</h6> and his company Ken Media Domains to help small business grow a professional image and achieve greater efficiency. Mr <a href='http://www.olumese.com'><h6>Kenneth Olumese</h6></a> is key influence in developing and deploying of custom <h6>IVR applications</h6>. <a href='http://kenmedia.net'><h6>Kenneth Olumese</h6></a> has made it easier for small businesses to develop and grow a very professional image and compete with larger businesses. Please contact <h6>Ken Media Domains</h6> for a free consultation and they would be happy to assist you with all your needs. <h6>Ken Media Domains</h6> under direction of <a href='http://ken.olumese.com'><h6>Ken Olumese</h6></a>, has become an industry leader of Computer Telephony Software, specialising in custom and turnkey <h6>IVR Software</h6> development. Mr <a href='http://www.olumese.com'><h6>Ken Olumese</h6></a>, C.S.E of <h6>Ken Media Networks</h6>, has also pioneered new Voice Response and Recognition Systems which have rapidly become a part of our every day lives. <h6>Ken Media Domains</h6>, under Mr <h6>Kenneth Olumese</h6>, has released many award winning Interactive Voice Response applications and systems. Mr <a href='http://ken.olumese.com'><h6>Kenneth Olumese</h6></a> has indeed demonstrated outstanding capacity for innovation. Mr <h6>Kenneth Olumese</h6> supports various charities. Mr <a href='http://www.gisters.com/social_events/soci_6.shtml'><h6>Ken Olumese</h6></a> is seen here at the launch of the Kanu Heart Foundation in London UK.